Frequently Asked Questions
Everything you need to know about shopping with Chic Soul.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that sale items and intimates are final sale.
Do you offer international shipping?
Yes, Chic Soul ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I know which size to order?
Each product page features a detailed size guide. Since we curate pieces from various designers, we also include specific 'fit notes' to tell you if an item runs true to size, small, or oversized.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You have a 30-minute window after placement to contact our support team for changes or cancellations.